February 2nd update: still no response.

[vex_verlain]

To recap: my Tumblr account was terminated on January 23, 2023, and I sent them a message on that date to figure out what was going on.  However, after sending the message, I did not even receive an automated reply stating they were working on it, which was worrisome.

So on January 29, 2023, I sent a new ticket to Tumblr (under the category Terminated) that read as follows:

Hi there, Tumblr staff!

I apologize for submitting a second ticket, but I am not sure how long I should wait for a response before following up.

My account (main: vex-verlain) was terminated, and I am not sure why.  I am an Ad-Free Subscriber, and I do not believe I have violated any of the TOS, and I have never (to my knowledge) received any warnings.  It has been really hard to be cut off from my Tumblr friends and communities, and I am anxious to get my account (and sideblogs) restored.

Please let me know why my account was terminated and what can be done.  I know staff is busy, and this isn't the most important thing on your plates, but it's really important to me.  Thank you so much for your time and for everything you do.
 

After submitting this ticket, I actually received an automated response with the subject "Email Request Received" and the following message: 

Hey there,

We got your email. We’re on the case and will respond as quickly as we can.

What should I do now?

If you didn’t already, send the permalink of the post you’re reporting. Just reply to this email so everything stays together. Don’t start a new chain or send a new report because those will be routed to the end of the queue.

And please don’t ask your friends to report the same issue. We know they love you, but they’ll clog up our system and make it harder for us to respond quickly.

What if I need help right away?

If things have gotten totally out of hand—like someone is threatening physical violence—you should report your concern in detail to the appropriate law enforcement organization.

Best,
Tumblr
 

So I'm confident now that Tumblr has received my request and I do hope they respond soon.

In the meantime, I am going to try to set up Dreamwidth to be our new base of operations.  This should be complete by the end of the February.

Comments

[minoanmiss]

*cheers you on*
This reminds me -- how should I get my address change to you?

[vex_verlain]

You can change your address here:

MFPE Account Management: Update Public and Private Information.

On the first page, fill out your email address and member number. On the second page, the first question asks for your mailing address, so you can update it there.

You don't have to input any other information (unless the info has changed).

[minoanmiss]

Updated! You can deal with that after everything else. :)